SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Go Travel Sport (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gotravelsport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Все отлично! Палка коротковата, но хорошая. Пульт лежит внутри коробки, батарека в пульте есть. Шнурок на селйи парке снизу откручивается, там резьба 1/4 так что можно накрутить этот шнурок на камеру. Пульт отличный, работает по блютусу. Может соединятся с айфоном и делать фотки=)
Llego en 25 días a Perú el selfie stick de buena calidad
All okay, nice sturdy shipping box. Seller is not so communicating, but wasn't that needed... Shipped after week and all shipping was about 3 weeks. Can't test it, coz camera is not delivered yet.
до московской области 19 дней. отличное качество. конектится без проблем. п
came in a reasonable time, looks good andw works fine. when you use it for the first time its a little bit tough to enlarge.
Отличный монопод. Крепиться достаточно хорошо. По началу было немного непривычно выдвигать и задвигать палку, боялся что сломается, но через мин 10 привык, товар качественный. Чтобы выдвинуть нужно повернуть крепление камеры палки. Немого разочаровала длина палки, всего 70 см. Но сделав пару кадров понял что этого вполне достаточно, не хуже чем фото с телефона с обычной селфи палкой. Пуль нашел камеру быстро, работает отлично. С пульта можно переключать режимы "фото-видео" плюс кнопка "снять".
Отличная селфи палка, отслеживалась полностью, не люфтит, сделано качественно, похож на оригинал
Lo pedí un día 13 y me llegó un 27. Lo enviaron desde Madrid y por eso me llegó tan rápido! Me gustaría que avisasen de esto en el anuncio para optar más a menudo por estos vendedores. El artículo de momento tiene buena pinta. Es robusto y los botones parecen de buena calidad. Lo recomiendo!
Thank you. მადლობა
Llegó en menos de un mes y todo perfecto!
не оригинал 100%. есть с чем сранить. но очень близко по качеству.
Excellent product and great store. I recommend it!! =D
Llego todo en buen estado y en el tiempo estimado
excelente producto. llego a México en 30 dias
El producto es original y de buena calidad.