SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Go Travel Sport (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gotravelsport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Igual a la descripción. Buena calidad. Envío en menos de 15 días.
Great product, fasr shipping to Israel.
Пришло за 18 дней. Хорошенький шлем. У Тигра сзади светится. Но боюсь максимум до 6 лет. При этом выглядит большим на голове :)
Сделал заказ 6.05 получил 22.05. Продавец выполнил мою просьбу касаемо белого цвета глаз белки и отправил посылку в тот же день. Сам шлем отличный. Покупаю у этого продавца второй шлем, месяц назад брал тигра, с ним тоже все ок. Продавца и товар рекомендую.
these look wonderful! includes soft padding for the chin-strap. light has 3 settings - on, flash and a cycle strobe. helmets look better than in the photos. Only issue is that they got a bit delayed in the local post (store happily extended protection - despite all the excellent bubble wrapping) and seem to have taken some minor damage in transit (not unusual in africa)... even so, still a great purchase. colours are vibrant, straps seem comfortable and smooth. finish is pretty good overall. lights are really functional and they serve a dual purpose for tightening or loosening the straps, simply by turning them - ingenious! highly recommended.
Супер, шлем! Красивый, яркий, фонарик светит так ярко!!!! Спасибо! Все быстро пришло!!
пришел шлем за месяц в Питер, отлично упакован в воздушный мешок, повредить нереально. шлем хороший, ребенку на 50 см объемом в 2 года сел хорошо. отрегулировать все можно, я вполне довольна. сверху немного съехал рисунок цветов, но глаза расположены точно по объему.
Сегодня получила шлем. Упакован надёжно, выглядит точно так же, как и на фото, красивый. Сначала показался маленьким, но в итоге сел точно по голове ребёнка (ог. 51 см), колесиком-регулятором можно увеличить диаметр ещё гораздо больше. Дочь очень довольна, с трудом уговорили снять на ночь :). Доставка заняла 2 недели до Великого Новгорода, за это продавцу отдельное спасибо. Рекомендую этого продавца и магазин!!!
Пришел за месяц! МЕГА крутой! Регулируется объём головы, прокрашен отлично, легкий!
Шлем хороший,ребёнок доволен.Жаль что нет заднего фоноря,разочарован.
Отличный шлем! Спасибо продавцу, отправил быстро, упаковано надежно, трек отслеживался.
Спасибо за шлем, он ну очень милый и крутой, упакован был хорошо, без запаха, без изъян, пришел довольно таки быстро, нам он понравился, всё на месте, лампочки горят, теперь мы самые крутые
Fast delivery! Same as photo! My 3 years old wearing it ok ! I am not sure if he can wear it next year, a bit small
Качеством довольны! На парня 2,5 года сел отлично. В Москву с момента заказа шел 26 дней. Продавца рекомендую, будем заказывать у него второй шлем для девочки.
классный шлем. хотели тигра, но его не было и продавец предложил выбрать замену.
Шлем просто улет! Дочка в восторге! Упакован отлично. доставка быстрая!
Отличный шлем, упакован хорошо, отслеживался. Ребенок в восторге, мама тоже.