SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Go Travel Sport (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gotravelsport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exelent! Better than I've waiting!!!!
Получил . Шло чуть больше двух недель.Качеством доволен. Продавцу спасибо.
O produto é de fino acabamento, muito espaçoso. Existem várias divisórias e porta objetos internos. O acabamento interno é muito bom também. Custo benefício incomparável. Estou muito satisfeito.
До Казани шло 23 дня. Все соответствует, качество отличное, оооочень много карманов и различных отсеков. Рюкзак вместительный, но не смотрится громозко. Все нравится!
Рюкзак отличный. Много карманов, все под рукой. Есть небольшая недоработка — крепление ручки. Сама ручка добротная, крепкая, но крепится она заклепками к однослойной ткани. Не знаю, долго ли выдержит. Посмотрим. До Краснодарского края дошёл за месяц. Долго, но дошёл. Отслеживался по треку почты России.
Доставка "РАКЕТА" все дошло ОЧЕНЬ Быстро!!! В подарок по моей просьбе продавец положил замок и защитный чехол! За сто большое ему спасибо! Всем рекомендую!
Качественный и многокарманный. Достаточно широкий и вместительный. Очень быстрая доставка.
Отличный рюкзак, рекомендую.ровно 3 недели ожиданий
Отличный Рюкзак! Очень качественный, замечаний нет. Доставили быстро. я доволен !
I'm fully satisfied with backpacks quality. Everything is as I expected. There was some delays with delivery, but the store helped to resolve this issues. As a result delivery time to Tyumen, Russia took 60 days. Рюкзак стоит своих денег на 100%, отличное качество материалов, добротный пошив. Были проблемы с доставкой посылка застряла где-то между Китаем и Россией, но продавец адекватный, потеребил почту со своей стороны и все успешно разрешилось. Итого доставка до Тюмени заняла 60 дней.
Рюкзак хороший, сделан очень качественно,есть все чикушки.Похоже что реально оригинал.Доехал за месяц.
Fast delivery. Good quality. Best product. Recommended.
Рюкзак очень хороший. Посылка дошла за месяц. Попросил положить чехол от дождя, продавец выполнил просьбу. 5 звёзд
Очень хороший рюкзак, покупали ребёнку в школу 3-й класс. Немного большой, но очень вместительный. Отделений много. Есть разъём для наушников. Сыну понравился. Долго шёл, порядка 45 дней до Ростовская обл.
excellent product. fully satisfied but took nearly a month for delivery. thanks store.
заказ шел до Израиля 2 месяца. рюкзак просто супер. очень много отделов. хороший материал. рекомендую всем
отличный, вместительный рюкзак, множество карманов под мелочь, сшит идеально. Рекомендую!
Удобный , вместительный , вроде прошитый хорошо . Через месяц эксплуатации , добавлю в отзыв . Очень рад.
it's a very nice and solid bag i recommand this store. the shipment was veeeery fast