SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Go Travel Sport (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gotravelsport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
size L, im 1.80m 70kgs. perfect fit. quality is good
excelent product. very good store and very good communication and fast delivery. strongly recomend
merci bon produit, tailleM juste mais les bandes de serrage au bas du cuissard est un petit peu relachée.Ce serait mieux si elles serraient un peu plus. Sinon, le reste est parfait. A tester maintenant le cuissard sur les longues sorties en vélo.
Super fast delivery. Took only 6days to reach my home. product as per described.
Producto igual a la descripción. Relación calidad-precio espectacular. Tela fina para el verano. 1,70 m. 80 kg. Talla XL. Envío muy rápido, 11 días.
Quick delivery, around one week to Spain. Used it only once, my opinion is that the padding is quite good, but the fabric is low quality: so thin that it will not last long.
가격대비 완전 좋네요. 패드가 타사 최상급이랑 비슷한 느낌이네요. 다만 허벅지 옆쪽 벌집무늬 디자인은 좀 취향탈듯
Enviament ràpid, bon disseny i ben acabat. Molt cómode, provat en sortides de 5 hores. Molt recomanable
10일만에 도착했네요. 장거리 라이딩전이지만 핏은 괜찮네요.
es guapisimo. mi marido 1.70 , 88 kilos esta regordete de barriga y complexion fuerte .. pedi una xl, la calidad es estupenda y cortada a laser, lleva sus tiras de gel, y la badana se ve buena.. por lo k me ha costado estoy encantadisimA, no le veo nada k envidiar a uno de 100 euros. encima en dos semanas lo tenia en casa. y el vendedor es super atento.
Отличные велошорты и отличный продавец. Доставка заняла 2 недели до Краснодара! Очень быстро! Продавец честный и общительный) Товар качественный и красивый! Памперс удобный) Что ещё нужно?) Советую! Приобрёл уже много вещей данного бренда, качество достойное. На 179/90 взял размер xl. Размерная сетка точная, обмеряйте себя и имеющуюся одежду перед покупкой, смотрите размерную сетку и будет вам счастье) Рекомендую!)
envío muy rápido, 1,86 y 81 kg talla XL perfecta, gran calidad
Simplemente espectacular !! Calidad precio impresionante... Nada que envidiar a coulottes de 100€. A ver si sacan más modelos como este.. Y súper rápido con Sinotrans.
perfecto a falta de usarlo sobre la bici. 1,69 y 67kg perfecta la talla L
The qulity is very good and pad is excellent.
168cm, 73kg에 xl가 맞습니다. 다만 빕 끝 폭이 약간 커요.
At the First, I really satisfied with delivery. I ordered Friday night. Tuesday, delivered. Super Fast. Also, I satisfied with Quality. Also, Size is fit to me well. (180Cm, 90Kg) XXL is right size. I strongly recommend this store.