• Cinched hood adjusts for head,neck & face coverage
• Thermal Fleece fabric
• One Size fits most
•A thermal neck warmers fleece balaclavas, Motorcycle Neck Helmet Cap,it is windproof,neck and ear warmer,when you ski, cycling,hiking,do some outdoor sports,you need this warm hat in winter.
1) We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.
2) Payment need to be made within 3 days of order.
3) If you can’t checkout immediately after auction close, please wait for a few minutes and retry the Payments
1)Item will be shipped out within 3 business days upon receipt of your payment , If it is holiday in china, the business time will need more ,do not worry, we will try our best to send the item ASAP. Via China Post, it normally takes 15-30 working days for arrival. and sometimes it will need more time, maybe need more time, it not always happen.
2)Please note international delivery is highly depended on the Courier Company and Local Customs/Duties. If delivery time is exceed your expectation, please do feel free to contact me for help.
3)We also supply with DHL, UPS, EMS express shipping, in which you might need to pay extra shipping fee. Contact me for detail fees before order
We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important .if you like it, pls give us great feedback. We hope that you contact us immediately BEFORE you want to give us neutral or negative feedback, so that we can satisfactorily address your concerns.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 20 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 31 countries around the world. However, there are some countries & locations are not in our shipping list yet.. If you happen to be located in one of these countries, fell free to contact us and we will get back to you soon.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. Most countries can reach earlier within 10-25 days only, such as Russian, United States, Ukraine, France, Spain, United kingdom, Germany, Netherlands, Australia, Canada, Mexico, Chile, Colombia and etc. However Asian countries can be reach slightly earlier within 7-15 and some others countries may reach within 14-37 days only. More details at shipping page.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of gotravelsport.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of gotravelsport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.