SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Go Travel Sport (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gotravelsport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Всё хорошо.товаром доволен.
чехол пришел очень быстро, красивый, качественный, муж очень доволен. спасибо.
Хороший чехол, заказал уже второй, первый отслужил год, я на нем разбил стекло. Из минусов громкость выключается и заглушке на долго не хватает. Но самое главное при падении телефону ни чего не угрожает
Чихол пришол быстро,чихлом доволен,продовец хороший,заказывать можно.
Good product. Fast shipping. Phone fits perfectly
Спасибо все пришло, отлично сидит.меня все устроило,но доставка долго больше месяца
Чехол очень хороший, таким чехлом можно и убить)
Качество отличное. Доставка быстрая
Норм чохол. В Київ прийшов швидко, пара тижнів. Дуже легкий.
Чехол просто бомба. Стоит своих денег
Пришел быстро. Написано водонепроницаемы, а мочить боюсь. А так чехол понравился.
All is fine... easy to install and fits perfectly.
Телефон лёг в чехол как литой! Нравиться всё! Рекомендую! :)
С момента заказа до получения товара прошло всего 24 дня. Бампер сел на телефон как родной! Доволен очень, рекомендую :)
чехол супер.доставка до Москвы 13дней.для айфон 5s подошел идеально.сенсор работает идеально.
I buy this item from the store the second time. In the first case my item lost in my local post office. I gathered a lot of official papers with stamps and signatures proving the guilt of the loss of my post office but they are not how do you want me to compensate me for moral damages. They told me that since you never received the goods then this product is not your and if the one who sent you the goods send a statement that he waives the requirements of compensation in your favor they will pay me some compensation. They use the fact that the buyer and seller are in different countries and therefore the seller and buyer is difficult to understand what is happening. Usually ends with all the standard benefits of magazine and the real culprits go unpunished.
Hello, come case, I am very happy, thank you very much)
Все село как родное.
Замечательный чехол. Металлический, тяжелый. Заказывала сыну - он в восторге. Продавец замечательный. Заказывайте не пожалеете!!!!
Отличное качество! Заказывал для сына, доволен как "слон"!!!
Чехол для 5s подошёл идеально. Трек отслеживался , заказала 12 декабря, получила 31 декабря. Продавец очень отзывчивый ,заказывайте, не пожалеете
Чехол подошёл как влитой, но придётся помучаться вставляя его туда! Шёл недели 2-3! Всё супер!
Отличный чехол. Но водонепроницаемости в нём точно нет :)
Realy fast delivery 14 days
Очень влияет на связь((а так чехол очень крутой
fast, and on time... thanks for this nice product
Дошёл до Москвы за 3,5 недели, все как в описании
чехол пришел быстро,за 2-3 недели,качество чехла отличное .качество соответствует цене
Thank you for the fast delivery. Ordered the 18. of november en delivered at 30 november in the Netherlands.
Very good.