SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Go Travel Sport (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gotravelsport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Vendedor me atendeu perfeitamente e enviou o pedido muito rápido como pedi! Chegou em cerca de 10 dias nos EUA... mochila aparentemente resistente. Muitos bolsos, é muito bonita!
siparis 15 gun gibi kisa bir surede geldi.hertarafini kontrol ettim icine esya koydum giydim gayet rahat.renkleride gayet canlidayanikli bir cantaya benziyor. sadece benim siparisim "creeper" marka idi ama Andway adinda baska bir sey yaziyor.
Product is very good. Shipping is fast, but free gift not received,otherwise i will give 5 star rating
7 марта заказала, 24 марта вручил курьер прямо в руки! Рюкзак просто замечательный! Все соответствует описанию. Выполнен качественно, много разных кармашков. Я очень довольна!
Отличный рюкзак и доставили быстро. Привезли прям на работу.
Выше всяких похвал. Доставка до Москвы за рекордные 12 дней.(доставка бесплатная, но доставляли через SPSR). Положили подарок в виде покрывала. В ближайшие пару месяцев опробуем. Рюкзак брал дочке, себе же закажу у этого же продавца 80 л. рюкзак.
Рюкзак очень хорошего качества. Через SPSR пришёл за 2.5 недели до Воронежа. Не хватает отделения для телефона на поясе. И жаль не вложили защитный чехол. Если продавец может, прошу выслать чехол, очень нужен. Или прислать ссылку для заказа именно для этого рюкзака. Берите, не пожалеете))
Все отлично, товар дошёл очень быстро, очень хорошего качества, я очень доволен и рюкзаком и продавцом!!!!!!!!!
Best Seller! the shipping is ok. good products! I will use in summer in mountain.Seams and zippers are good
Nice bag and fast delivery! All as in the description
отличный рюкзак!! фото в реальности. соответствует картинке на сайте, большой, яркий, функциональный. в походе пока не опробован. доставка быстрая. Спасибо продавцу!!. планирую делать заказы еще!
calidad excelente y envio super-rapido
Хороший качественный рюкзак, очень удобный, в комплект входит чехол против дождя. Спасибо продавцу. Продавец даже положил в подарок термо одеяло. Доставка от продавца до Свердловской области очень быстрая. Спасибо большое продавцу. Плохо только работает почтовая служба курьерская служба доставки SPSR-EXPRESS, через которую доставлялся рюкзак, все не могли довезти, вместо 6 февраля когда должны были привезти товар,привезли только 13 февраля, а также писали, что не могут дозвониться до покупателя. К продавцу претензий нет. Продавец молодец.
Рюкзаком довольна, качество на высоте. Цена приемлемая, доставка в руки. Быстро, чётко и понятно
Доставка до квартиры в Белгород за 12 дней.
nice bag. fast shipping. good exchange.
+++++++++Good quality item.+++++++++++++++ +++++++Nice packing and labeling!+++++++++++
Хороший рюкзак, быстрая отправка и доставка. В деле ещё не пробывали
отличный рюкзак за свои деньги. Доступ в основное отделение снизу, сверху и спереди. По бокам два скрытых просторных кармана. Снизу еще карман, где лежит чехол. Доставка спср прямо в руки на работу за 13 дней с момента оплаты. Прошит хорошо, выглядит прочным.