SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Go Travel Sport (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gotravelsport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Лучший рюкзак за свои деньги. Отлично подошел под мой ноутбук (14 дюймов). Вподарок положили коврик для мышки. Большое спасибо продавцу.
Sky Blue is not Blue more of Green colour. Little disappointed about the colour. However the quality of the the bag is excellent. Reasonably quick delivery to Australia in 14 days. Thanks
Супер продавец. Доставили курьером на работу. Упаковано отлично, в подарок положили коврик для мыши. Сам рюкзак просто отличного качества. Если четно то не ожидал. Рекомендую однозначно. Оценка за доставку, срок, и качесто 5+. Все бы были такие продавцы.
Качество достойное. описание совпадает. Проверили под краном с водой - не промокает. Рюкзак очень вместительный, большой, думали, что будет поменьше. Для поездок, самый раз. Доставка до Сахалина составила 18 дней. В подарок положили коврик для мышки.
Вот девайс агонь! Я просто в шоке! Рюкзак во первых очень функционален подойдёт для всего, плюс удобен. Минусов лично для меня в нём нет. Кстати прошу заметить, доставляет курьер даже в Мос. Обл.
12 дней в Киев. все супер! больше конечно выглядит чем на фото
Приехал за чуть меньше чем за три недели. Крупноват оказался, но в целом хороший мешок. Будем юзать
ottimo
Внешний осмотр порадовал, претензий нет, только опасение к выносливости материала которым торец рюкзака выполнен. Это такая прорезиненная штука, которая на морозе обычно растрескивается и портит весь вид. Посмотрим как покажет себя в эксплуатации. Доставили до дома, на посту не пришлось идти, это хорошо.
good product reached on 25 days .. thanks store
Заказом довольна, рюкзак скорее мужской чем женский, мужу как раз) подойдет для работы, паралоновая спинка и отсек между отделениями. В подарок положили коврик для мыши
very good better then expected for the price
Very fast delivery. I recommend this store
большой плюс за доставку сдэк. Рюкзак качественный. понравился отдел под ноутбук с дополнительной подкладкой и возможностью регулировать на сколько плотно он будет сидеть в этом отделе. много доп. карманов. молнии и замочки сделаны хорошо. продавец общительный
Yes! I have received exactly as described after 11 days. Thank you very much.
Very nice bag and fast delivery. Thank You for the mouse pad. Recommended.
качество выше всяких похвал. куча отделений, хороший материал. вывод для зарядки - очень удобно, даже тут все сделали добротно. доступ к разъему для зарядки в своем отделении, провод съемный и можно заменить на свой. лицевая сторона рюкзака тканевая, а боковушки из материала похожего на прорезиненную материю (не знаю как описать). советую брать