SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Go Travel Sport (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gotravelsport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Envío rapidísimo, en unos 10 días en casa, montado y probado en salida rodadora y las sensaciones no pueden ser mejores. muy cómodo y estéticamente muy bonito con acabados muy buenos, falta probar en sitios técnicos con mas exigencia, pero de momento el resultado es de 10.
Excellent saddle, I love it. Thank you.
안장 아주 좋아요 단단하게잘만들었네요 크렉도없고 짱!
Todo perfecto
OK
Amazing 10/10
exelente producto. todavía no fue probado
Ok.
배송빠르고 좋아요~
Rápido y cumple las expectativas!
Todo ok, vendedor recomendable y envío rápido
What a great store, quick in replying on information requests. Also product looks good at first hand. Have to test it further, but do not expect any problems.
Excellent product. Let's see durability in a few months.
rápido, a falta de probar, el producto es como se describe en la venta. muy ligero y bien acabado.
Delivered very quickly, well packaged, item as described
10 dias en casa, una pasada.
Седло отличное, только для карбоновых крепежей, доставка в Москву 3 недели.
Envío rápido y perfecto estado.
envío a España en 10 dias. acabados muy buenos y exactamente el peso que indica. sólo falta probarlo pero tiene una pinta muy buena. sin lugar a dudas volveré a comprar a este vendedor si todo va bien. muchas gracias
From Nordahl, a+
so fast delivery !!(just 8 days) After I use this saddle for a month then will feedback again
Eccellente and fast spedition.Tanks
En 10 días en España, pulveriza récords de rapidez. La calidad no es excelente, pero no parece mala. Aparentemente algo duro, aunque sí muy ligero. El punto importante será la comodidad de uso y durabilidad. Añadiré comentario cuando lo pruebe.
Parfait
Todo bien, solo ke no se porque este pesa 150 gramos y otro que compre anteriormente pesa 135 gramos, pero de todos modos muy buen sillin.
Envío rápido, sillín una pasada de momento. Parece duro al principio pero conforme va pasando el rato és más cómodo. Lo recomiendo!
Avevo già la stessa sella senza rivestimento, buona fino a 40/50km oltre bisogna passare a questa...mi pare ottima dopo prima uscita.
Impresionante sillín a ver lo que dura!!! Espero que mucho porque acabados geniales y envío rápido
before this. I really hate hard saddle. it will hurt my butt. I often have difficulty with road saddle. but after I see a internet's article I decide to try. it said. your confinience depend on the saddle's geometry and shape. the saddle is not flat. and quite narrow. and in the middle it has hole. yes the saddle is not very comfy one. but it bearable. much better than a lot branded padded expensive saddles.
Rapido y exacto con la descripcion
Tal como se describe, es el segundo que compro.
Sauber verarbeiteter Sattel zu einem sensationellen Preis
en 12 días en casa , envió muy rápido. solo falta montar y probar.
Super fast delivery.
ottimo prodotto, si presenta molto bene, leggerissima,soddisfatto, spero che una volta in bici mi dia anche il confort di marcia.
Bueno acabados, ha pesado 130gr, ya actualizare como va
Todo correcto, ahora toca probarlo.
Un 10,ha llegado súper rápido y la calidad es exacta, ahora sólo falta ponerlo en la bici.
Excelent!!! 143g super thanks
todo correcto, a falta de probarlo
Sella perfettamente imballata nella scatola originale non vedo l'ora di montarla.Negoziante affidabile.Consigliatissima
Very lightly Quality is also very wonderful!
superbe produit
tiene muy buena pinta, ahora falta probarlo