SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Go Travel Sport (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gotravelsport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excelentes cascos, muy serio.el vendedor tarde menos de un mes
exelente producto llego mucho antes de lo acordado tardo tan solo 23 dias el envio a colombia
the helm is awesome , best quality , and fast shiping to macedonia . i recommend , thanks.
excelente producto. super rapido el envio. la talla L corresponde a lo normal. solo faltaron las letras oficiales.
Muy satisfecho con la compra, se demoro un poco mas de un mes en llegar, el producto es de calidad y se adapta mejor a mi cabeza como ningún otro casco que he tenido. recomiendo al vendedor!
Exelente vendedor y producto , envió bien aforado y tan solo 16 dias a bucaramanga, recomiendo por seriedad, calidad y cumplimiento. Gracias
Excelente, super recomendado. 15 días a Santa Marta, Colombia
puedo decir que de todo lo que he pedido por ali express es lo unico que ha llegado y cumpliendo los tiempos de entrega muchas gracias
Muyyyy liviano. Físicamente se ve un poco grande, tal vez por la visera, pero luego al ponérselo se siente bien. La rueda de atrás ajusta muy bien a la cabeza. Tal vez el sistema de ajuste de la visera al casco o es la mejor. Pero ahora que la instale, quedó quieta. El envío fue muyyy rápido. Menos de 1 mes. Los colores son muy chéveres. Aunque el verde de la visera es un poco más oscuro que el verde del caso, combinan bien. El rojo es como una mezcla entre rojo-naranja-fucsia. Algo así.
aldo i got shipping problem but the store was very kind . he do action very well amd fast .
El proveedor muy bueno envió el producto en el tiempo establecido, lo único malo fue que el producto llego con una imperfección
I received the order in excellent condition, very well protected with bag of air bubbles of great quality. The helmet is very similar to the original, has good details, the fit of the neck seems correct. The color and size were the ones I ordered. The only thing that seems fragile to me are the anchorages of the visor. But for the price okay, very satisfied with this purchase, recommended store!
Buen producto. *hay un tono de diferencia entre la visera y el casco (En el color green). *el sistema de aplique de la visera no es muy confiable. *el ajuste del tamaño es bueno y cómodo. * el casco es bien lijero (liviano) * el producto a Villavicencio - Meta - Colombia llego en 20 días * producto bien empacado y bien protegido. buen producto
Excelente producto recomiendo vendedor muy demorado la entrega
Exelente producto. 20 dias en llegar. lo recomiendo 100%
ya recibí mi producto en perfectas condiciones bien empacado gracias por tan buen producto que se excelentemente satisfecho